A copy of our Practice Leaflet can be downloaded from here.
Confidentiality & Medical Records
This practice complies with the Data Protection Act 1998 and operates a patient confidentiality policy for all services provided.
Under the Data Protection Act, you are entitled to access clinical records or any other personal information held about you.
Personal and Medical details will only be released to the patient, legal guardian or others with the patients written request.
Please contact the Practice Manager for further information and costs if applicable.
Freedom Of Information
The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how decisions are made. This practice fully complies with this Act.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Comments & Suggestions
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply address these, in writing, to Anne-Marie Dykes. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a comments form is located in the waiting area for patients to fill in if they desire.
The Practice operates a formal complaints procedure, a copy of which is displayed in the waiting room.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
NHS England requires that the net earnings of doctors engaged in the practice is publicised, required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
The average pay for GPs working in Milman Road Health Centre in the last financial year was £69,845, before tax and National Insurance. This is for three full time GPs, three part time GPs and one locum GP who worked in the practice for more than 6 months.